Connected Communities Workshop

Description

Many West Kelowna businesses are seeing more people ask for help in or around their workplaces. This practical session gives your team clear steps to respond safely and kindly, plus direct connections to local supports. You will leave with a simple referral guide, ready-to-use tips, and confidence to handle real situations without derailing your operations.

Presenters
KCR Community Resources
Turning Points
PEOPLE Lived Experience Society
Central Okanagan Food Bank
Why attend
Reduce stress for staff with clear “who to call” pathways
Protect customers and team members with safe response steps
Build direct relationships with local organizations for faster warm hand-offs
Align your workplace with compassionate, practical approaches that support daily operations
What you will learn
How to recognize common situations and take the next right step
When to involve City Bylaw, RCMP, or outreach, and how to document incidents
Where to refer for housing or shelter, food access, and mental health or substance use support
How to help newcomers with language and settlement needs, and where to find seniors and youth supports

What you will take away
A printable and digital Referral Guide with phone numbers, hours, and basic eligibility notes
Quick tips for bathrooms, incident logs, trespass, and found-needle procedures
Follow-up resources and contact details for local partners
Who should attend
Owners, managers, HR or office leads, and front-line staff. Volunteers and service teams welcome.

FAQs
Is this relevant if my business rarely sees these situations?
Yes. You will learn quick steps, who to call, and how to document incidents, which helps with preparedness and staff confidence.

Will the materials be shared after the event?
Yes. Registered participants will receive the Referral Guide and follow-up resources. If a recording is available, we will share that too.

Can multiple staff attend?
Yes, please register each person so we can manage capacity.