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Shelley Jordan

Shelley Jordan

  • Joined: January 01, 2023
  • Articles: 5188

The customer isn’t always right

UBC STUDY LOOKS AT WHAT HAPPENS WHEN CUSTOMERS SNAP AT CALL CENTRE WORKERS Many of us have done it: we use the kind of language and tone with a call centre agent that could easily be considered rude. And to every action, there is a reaction. UBC researcher David Walker is investigating how call centre...

Kelowna city council highlights: May 5

Pandosy Waterfront Council received a report about the Pandosy Waterfront engagement process and directed staff to explore the “Refined Option 1” site concept plan, excluding the sale of two properties, and report back. For more information, visit kelowna.ca/cityprojects. Final Budget Council adopted the 2014-2018 Financial Plan, resulting in a 2.49 per cent tax increase (equal...

Get outside B.C. program application deadline extended

There’s a bit more time now for Central Okanagan high school students with an interest and passion for the outdoors to apply for the Get Outside BC outdoor leadership program. The deadline for getting your application in has been extended to Wednesday, May 14th and you can apply online at www.getoutsidebc.ca. Successful applicants from the...

Highway 3 near Keremeos opens again; rockslide cleared

KEREMEOS - The area of Highway 3, nine kilometres west of Keremeos was closed in both directions this morning because of a landslide, but has since opened to traffic. Though traffic is flowing again, DriveBC.ca is cautioning motorists about another area of Highway 3, 3 km east of town where the road is reduced to...

Leaders chosen for 2016 B.C. Winter Games Organizing Committee

PENTICTON - The city has tapped two people to lead the 2016 B.C. Winter Games Organizing Committee for Penticton. Bill Bidlake and Doug MacMillan have each signed on with Bidlake serving as the president of the 2016 BC Winter Games Organizing Committee, and MacMillan assuming the role of vice-president. Bidlake recently retired as principal of...

Marijuana balcony cookery draws drug squad

KELOWNA - An outdoor marijuana cook off on a Sunset Drive balcony drew police from around the province Monday night. Police got a complaint about a possible lab in an 18th floor apartment in the 1000 block of Sunset Drive. They told police the occupants of the unit were cooking something on the balcony that...

Vernon teen killed in weekend crash identified

VERNON - The boy who died in a crash on Highway 97 near Crystal Waters Road May 4 has been identified. He was Rodney Michael Boring, 14, of Vernon.  Boring was the passenger in a Pontiac Sunfire involved in a collision with a full-sized pickup truck at about 3:45 p.m. Sunday. He died at the...

Woman assaulted at bus stop, suspect at large

KELOWNA - Police are hunting for a man who allegedly assaulted a woman at a bus stop in Rutland last week. The assault happened just after 7 p.m April 30 near Centennial Park in the 100 block of Rutland Road north. The 56-year-old woman was seated on the bench waiting for a bus to arrive...

Mailbox theft trail travels across the Okanagan

VERNON - One person of two suspected of stealing from mailboxes in the North Okanagan was arrested during a foot chase in Vernon. Police were told of the recent rash of thefts May 4, when five mailboxes were broken into in the Lavington and Lumby area. Shortly after, a man and woman entered Money Mart...

Mounties honoured for rescue efforts in Wood Lake crash

LAKE COUNTRY - Two local Mounties received a special honour this week for their attempts to rescue a woman who crashed into Wood Lake more than a year ago. Cpl. Mike Loerke (retired) and Const. Carl Stene, both of Lake Country RCMP were among 12 people receiving Canada Bravery Bronze Medals from the Lieutenant Governer...

Crash plugs traffic at Columbia and Battle

KAMLOOPS - A four vehicle accident created a mess for afternoon for communuters travelling along Battle and Columbia Streets. The accident happened at about 3 p.m.. and Kamloops RCMP routed traffic around the area but many were stuck until police and emergency personnel cleared the area, shortly before 4:20 p.m.  The cause of the accident...

New operations officer named for Kamloops RCMP

KAMLOOPS - The replacement for the RCMP operations officer slot is moving all the way from Nova Scotia. Insp. Tony Perry, currently serving in the Antiqonish District of Nova Scotia has 26 years operational experience in general duties and major crimes. He replaces Insp. Jennie Latham who transferred to Ottawa earlier this year. Latham took...