Why Customers Say Leading Edge Is Kelowna’s Best ICBC Glass Shop

Leading Edge Glass, at 710 Stremel Road in Kelowna, has amassed an impressive collection of customer reviews, and the reason for such high customer satisfaction comes down to two things: their strong community focus and a commitment to perfection.

Leading Edge Glass has been in business for more than 15 years, and in that time, they have built up a dedicated team who treat every project with the utmost care. That attention to detail has helped the company establish an enviable position in the market. The owner and CEO, Tyler Fuller, recently filled us in on how his company has successfully reached such an enviable market position.

ICBC Coverage Lowers Cost of Making A Windshield Claim

Keeping clients happy starts with keeping their repair bills down, and one of the first things that Fuller does is reassure his clients about the replacement costs. “Windshield replacement is not as expensive as most people think,” he tells us. The reason is that for many customers with comprehensive coverage, the out-of-pocket cost is simply their ICBC deductible, often around $200, depending on their policy. From there, it is all about making sure the work is done flawlessly, every time.

Such a high standard on every windshield repair requires the right team of skilled technicians, and Fuller is very proud of the team they have assembled. “We have the expertise to take on every type of vehicle, everything from heavy-duty vehicles to high-end luxury vehicles,” Fuller explains. Doing so requires the shop to have team members possessing specialized knowledge. Recent work includes the glass replacement of an ultra-rare Chevrolet Belair, a Lamborghini and a Bentley.

A Shop That Caters to All Makes and Models

Kelowna’s Leading Edge Glass does far more than ICBC-certified auto repair; they have a full residential glass shop as well, but auto glass replacement remains the company’s core business. The shop has earned a reputation for taking on projects other shops are afraid to touch and going the extra mile at the same time.

Proof of that is the electric charging station installed at the front of their shop, offering a service to the increasing number of electric vehicles on the road. The easy-to-access location on Stremel Road also features massive width and height allowances, accommodating heavy-duty trucks and RVs.

A Company That Gives Back: Generating Donations For Great Causes

From the day he founded Leading Edge, Fuller has emphasized community involvement in Kelowna, both by taking a leadership role in local activities and by giving back through charitable initiatives.

One of the biggest ways they make that happen is through donations to the local Kelowna food bank. Fuller and his fiancée are staunch supporters of the Central Okanagan Food Bank, and as such, they give a portion of the proceeds from every windshield they replace—already surpassing a whopping $15,000 donated.

Even joining the Leading Edge email list generates a donation to the food bank. “Join our mailing list, and we will donate $5 to the Central Okanagan Food Bank,” Fuller explains, a monthly email that keeps clients in the loop about events like the recent Leading Edge Bowling tournament that raised over $6,000 for the Kelowna Food Bank, and about upcoming draws and prizes, too.

How Leading Edge Glass Wins Customer Support

Reading through the many great customer reviews, the secret to the success of Leading Edge Glass can be summed up in three points:

• Fast Response

• Tireless dedication to quality work

• Open communication and transparent billing

Add the shop’s thoughtful approach to supporting the community, and it is easy to see why customers call Leading Edge Glass the best glass shop in Kelowna. Check out the company’s full range of glass services on their website or Facebook, or drop in to say hi at their location: Unit 3, 710 Stremel Road in Kelowna.

Sponsored By