Rogers CEO says customer service needs to improve “significantly”

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Nadir Mohamed, president and CEO of Rogers Communications Inc., speaks at the Rogers annual general meeting in Toronto on Monday, April 23, 2013. THE CANADIAN PRESS/Matthew Sherwood

TORONTO – The outgoing CEO of Rogers Communications (TSX:RCI.B) says the wireless, cable and media company needs to improve its customer service “significantly.”

Nadir Mohamed told shareholders in Toronto that the company is focusing on resolving the top reasons for customer calls.

He says Rogers needs to help customers understand what they get when they sign-up.

The call for an improvement in customer service echoes comments he made when he took over the top job from company founder Ted Rogers in 2009.

Mohamed is stepping down as chief executive in January next year.

On Monday, Rogers reported a 15 per cent increase in first-quarter profit, helped partly by more subscribers upgrading their smartphones.

However, the company’s stock was down about three per cent at $50.37 on the Toronto Stock Exchange.

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