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Wireless carriers can’t keep up after weekend price-cutting promotion

Wireless carriers can't keep up after weekend price-cutting promotion | iNFOnews.ca
FILE PHOTO - A man looks at his mobile phone while walking past an iPhone 6 advertisement outside the headquarters of Telus in Vancouver, B.C., on Thursday, December 18, 2014. THE CANADIAN PRESS/Darryl Dyck

TORONTO – Canada's major wireless carriers are apologizing for long customer service wait times as customers look to cash in on limited time promotional offers.

Numerous Facebook, Twitter and chat room commenters are reporting two- to three-hour wait times for call centres and online chats.

Rogers, Fido, Kodoo and others are advertising an offer of 10 gigabytes of data for $60 per month that expires within the next few days.

The promotions appear to be a response to a pricing initiatve announced in Ocotber by Shaw's Freedom Mobile, which is offering 10GB for $50.

The Rogers twitter feed said it had experienced "longer than normal wait times" due to the high response to a pricing promotion that was announced late last week and updated on Saturday.

The Telus twitter feed said its team was working hard to assist everyone as soon as possible.

And the Bell Mobility shopping site said none of its chat representatives were available and that the company regretted the inconvenience.

However, none of the Big Three national carriers responded to requests for an explanation for the delays — given the importance of pre-holiday shopping for their fourth-quarter financial results.

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Howard Alexander

Assistant Editor Howard Alexander comes to iNFOnews.ca from the broadcasting side of the media business.

Howard has been a reporter, news anchor, talk show host and news director, first in Saskatchewan and then the Okanagan.

He moved his family to Vernon in the 90s and is proud to call the Okanagan home.

If you have an event to share contact Howard at 250-309-5343or email halexander@infonews.ca.

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