Lenovo makes $100 ‘goodwill’ offer to customers for faulty Canadian web prices

TORONTO – Computer maker Lenovo says it will offer an discount worth up to $100 to customers who had orders cancelled after a pricing mistake on its website last week.

The offer follows a flurry of complaints on social media calling on the company to honour the posted prices and to the Competition Bureau.

Lenovo’s website mistakenly offered a “doorbuster” promotion briefly last week on three laptop computers with discounts ranging between $800 and $1,110 off the regular price.

The website has since been updated with smaller discounts of between $420 and $590.

The company said the error allowed an e-coupon to be combined with an instant savings discount price. Once the mistake was noticed customers were told their orders wouldn’t be completed at the price posted in error.

Lenovo says it regrets any inconvenience caused by the error and it will start contacting customers with the offer Wednesday.

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