Air Canada apologizes after Alberta soldier with PTSD charged for service dog

EDMONTON – An Alberta soldier with post-traumatic stress disorder says she's disappointed Air Canada wouldn't allow her dog on board a plane as a service animal.

Sgt. Shirley Jew says the airline told her PTSD isn't recognized as a disability that requires a service dog.

She says staff told her she'd have to travel with her dog as a pet — for a $50 fee.

Instead, Jew rebooked her Edmonton to Toronto flight with WestJet, which didn't have a problem with the dog and let it on free of charge.

Air Canada has apologized in a statement, calling the matter a misunderstanding.

It says it allows trained service animals for customers with disabilities, if they are confirmed by a doctor's note.