CBSA self-service kiosks outage causing delays at customs in some airports
Canada Border Services Agency says its primary inspection kiosks are experiencing a service outage impacting some airports.
The agency says in a social media post Sunday evening that they’re in the process of fixing the issue.
One customer on a WestJet flight took to social media, saying they were sitting on one of the airline’s planes for over an hour after landing at Toronto Pearson International Airport.
WestJet replied to the customer, saying that due to the CBSA system outage, customs at Toronto are at full capacity and the airport has paused deplaning until space is available.
The Pearson airport warned passengers about longer-than-usual wait times at customs due to service interruption at passport kiosks at Terminals 1 and 3.
Minister of Transport Steven MacKinnon says the government is closely monitoring the issue and urges travellers to check their flight status on the airline’s website before going to the airport.
Montreal’s Trudeau International Airport and Calgary International Airport confirmed they’re also experiencing the outage.
This report by The Canadian Press was first published Sept. 29, 2025.
News from © The Canadian Press, . All rights reserved.
This material may not be published, broadcast, rewritten or redistributed.
Join the Conversation!
Want to share your thoughts, add context, or connect with others in your community?
You must be logged in to post a comment.
