How Imagine Pools Turned Family Ties Into Five-Star Reviews

Vernon’s Imagine Pools has a fabulous reputation, and the reason for this enviable market position just might surprise you. Spoiler alert: it has nothing to do with promotions or giveaways. At Imagine Pools, the secret to success involves the oldest, most trusted way of building a business—treating their customers like family.

While competitors chased trends and came and went, Imagine Pools has quietly invested in something less tangible but far more enduring: listening to their customers and caring about their community. Over the more than two decades that Imagine Pools has been a full-service company serving pool and spa owners in Vernon BC, their approach has steadily turned new clients into loyal customers – establishing lifelong friendships through their dedication to great customer service. Project by project, owners Ron and Katie Yavis have transformed pool installations, repairs and maintenance into a legacy measured not just in project completions, but in a lifetime of treasured memories.

The Family Ties Transforming Yards into Poolside Paradises

Ron and Katie Yavis have developed a family pool construction and weekly service business. Their two boys, Jordan and Sawyer, are a key part of everyday operations, but family connections can be found in every branch of their business. For construction needs, Imagine Pools works closely with BR Construction, which one of their sons-in-law, Braden, owns. Another son-in-law, Jeff is an owner/partner of Nokomis Landscaping, their first choice for bringing stunning backyard dream projects to life.

The importance they place on clients extends to helping out in the local Vernon community. “We now have 14 grandkids–and counting,” Katie Yavis tells us, laughing. “We have been sponsoring local sports teams for decades, and now we are proud to watch our grandkids be recipients of the athletic support that Imagine Pools provides.” Imagine Pools has well-known because of their generous commitment to Vernon youth.

How Careful Planning Ensures a Lifetime of Great Memories

With over 45 years of experience in pool and water feature planning, construction, and maintenance, Ron and his staff have established a rock-solid method of success. They believe in aligning the experts right from day one.

“The way we handle the role of general contractor in our pool projects has always been key,” Ron tells us. “We carefully manage every installation with expert, reliable tradespeople that we can rely on,” Yavis explains. They install new pools and spas, as well as renovate older pools. Having the added trust level cemented by family ties adds to everyone’s commitment to complete the project to the client’s full satisfaction.

Before every new project they tackle, Ron and his team bring together geotech experts, landscaping professionals, and key construction personnel to pre-plan each phase of the build. A lifetime of local connections means Ron knows exactly how the permitting and planning processes work in many municipalities, from Coldstream and Vernon to Salmon Arm. Their planning expertise keeps their projects on-time, building gorgeous dreamscapes that will provide a lifetime of enjoyment. They trust Hayward Equipment for pool pumps and filters for being the highest ranking in technology and energy efficiency.

The careful planning of a new pool or water feature is one thing, but being able to count on your pool company is just as important. Both Ron and Katie go over pool management, so their clients know what they are getting into, right from day one. They recommend Bioguard Pool and Spa chemical products. “We offer our customers a successful pool installation, as well as ongoing technical service when it’s needed. We are going to be there for you,” Ron explains. “Looking after a pool can be a lot of work. We have a dedicated and knowledgeable team at Imagine Pools that allows us to care for our clients long after the project is complete.”

The Okanagan Lifestyle – We’re More Than Just A Pool Company!

Have a beautiful garden but wanting to take things to the next level? Imagine Pools & Waterscapes also has decades of expertise in designing and constructing backyard cabanas, decks, pergolas, outdoor kitchens, patios, and spas. The team at Imagine Pools ensures that each piece of the puzzle is strategically placed to maximize the beauty of your entire backyard living space. They work with you to focus on low-maintenance, climate-resilient, and multifunctional spaces that blend indoor comfort with our stunning Okanagan environment.

Their designs have been featured in national and international magazines, including Canadian Pool and Spa Marketing and California-based Watershapes, an innovative pool and water feature magazine.

Ron and Katie’s work have won numerous national awards, including a national gold medal and winning Best Family Recreational Center in Canada at the Toronto-based Pool and Hot Tub Council Awards.

Check Out Some of Imagine Pools Five-star Google Reviews

Ron and Katie and their crew have been wonderful to work with. They took us from wondering if we had room for a pool in our yard to a fabulous oasis beyond our imagination! They always deliver exactly what and when they say they will. The whole experience has been nothing but perfect. I highly recommend Imagine Pools!

-Katie Smith

Ron and Katie have given us great service, quality supplies and are always there to help with any questions/concerns regarding our pool. Definitely a company that stands behind their work.

-Cindy Lou

To contact Imagine Pools for a quote for a beautiful pool, or pool service, call the office at (250) 542-7897 or email ron@imaginepools.ca.

Sponsored By