Former South Okanagan chiropractor fined for not completing medical records

A former South Okanagan chiropractor has been fined $1,000 for failing to complete patients’ paperwork.

According to an April 6 BC College of Complementary Health Professionals decision, Lisa Mousseau failed to maintain complete patient records while working as a chiropractor in Okanagan Falls, Osoyoos, and Oliver.

The regulator says the issue came to light after a patient made a complaint in late August 2025 that Mousseau had failed to complete their health care records.

The College doesn’t say how many records Mousseau failed to keep complete, how many patients were involved, or over what time span this happened.

Mousseau signed a consent agreement with the regulator, admitting to her conduct, although there is no reason given for why she would fail her patients by not doing the paperwork.

The College issued a $1,000 fine, plus an undisclosed portion of the investigation costs. She also has to complete all missing, incomplete or unsigned patient health care records within 12 months.

The chiropractor let her membership with the College expire Aug. 1, weeks before the complaint was made. However, the College says she will have to complete courses on record keeping if she wants to reinstate her membership.

Mousseau is now registered as a chiropractor in Newfoundland and Labrador and appears to be working in Cornerbrook. 

“The (BC College of Complementary Health Professionals) was satisfied that this resolution is consistent with the College’s mandate to protect the public,” the decision says.