Okanagan Power Equipment Builds Its Business on Service

A Kelowna company that offers hands-on help, honest advice, and the kind of support you won’t find online.

In an age where customer service often means call centres, long wait times, and automated replies, finding a business that truly puts people first can feel increasingly rare. But one local company is doing things differently. At Okanagan Power Equipment at 2791 Highway 97 in Kelowna, BC, service doesn’t disappear after the sale—it’s the foundation of the business, offering something that’s becoming harder to find: real support from real people, right in the community.

The People Behind the Power Equipment

Angie and Darrell Hamilton are the owner/operators of Okanagan Power Equipment, and they carry a name many locals already associate with reliable small-engine sales and service. Angie’s parents owned and operated a power equipment business in the Okanagan for more than 20 years, and today, the Hamiltons are proud to continue that legacy.

After a lifetime of working in the industry, they have built the business on a simple but powerful insight: customers aren’t just buying equipment—they’re looking for a team that stands behind the sale. Now more than ever, people are seeking knowledgeable, local support throughout the life of their purchase.

Keeping Service and Repair Close to Home

That focus on support is exactly why Angie Hamilton places such a high priority on maintaining a first-rate, in-house service department—it’s what customers ask for most. “Our customers want products and brands they can depend on,” she explains, “but they also want to know we have the parts and service to back up what we sell.”

That promise is reinforced by a third generation. The Hamilton’s son, Dakota, leads the service department, where it is not unusual for customers to call or stop in with questions—something the team actively encourages. “Our door is always open,” Dakota says. “That’s what really separates us from big box stores. If you buy from a place that only sells products, where do you go for parts and service?”

Being local means Okanagan Power Equipment can offer what large retailers and online vendors cannot—personalized, human support with real accountability. Angie describes their approach as “old-fashioned,” a nod to the values her parents built their business on decades ago.

Selling What They Believe In

When Angie first mapped out her business, she knew exactly how she wanted to approach sales. It wasn’t just about moving the product—it was about standing behind it.

From day one, the team has focused on sourcing trusted brands, factory-matched parts, and accessories to keep the products they sell performing great, year after year. Okanagan Power Equipment carries top brands like Toro, STIHL, and Kohler, and they have a large, fully equipped service centre with trained technicians and they service equipment from many manufacturers.

Getting in Touch with the Pros

Whether you’re maintaining your current equipment or thinking about an upgrade, the team at Okanagan Power Equipment is ready to help. Stop by their Kelowna location at 2791 Highway 97 N, Unit 102, explore their 2026 lineup online, or connect with them on Facebook.

“If we miss your call, leave us a message, and we’ll get back to you as quickly as we can,” Angie and Darrell Hamilton say, noting that now is the best time to get ready for spring cleanups and summer projects.

Check out a few of the great reviews that customers have shared about their experiences with Okanagan Power Equipment:

“Great place! Kelowna-raised owners. They always have the parts I need, and they help support the RSS forestry program.” — Kelly Brennan

“Very friendly and honest staff. They completed the work on the same day it was scheduled. Great communication.” — Robert Bulach

“Knowledgeable staff, friendly atmosphere, and plenty of stock on hand.” — Donna Obst

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